We stand behind the quality of our products. If, upon receipt of the product it does not meet your expectations please contact us immediately so that we can address your concerns.
If after contacting us you would like to return the product please ensure you follow our returns process.
No returns, exchanges or refunds can be provided on items in a used condition, or outside our terms and conditions. Customers are responsible for all return freight charges and risk associated return shipping.
Refunds are only provided by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 14 days for refunds or credits to be processed.
If you decide you are not satisfied with your purchase you have 30 days from receipt of purchase to return and obtain a refund.
- Contact us to discuss your concerns.
- Download, print and complete the Return Authorisation HERE
- Please ensure you include Your Name, Order Number, Shipping Address and details for return or exchange. It is important you complete the Return Authorisation requirements, with all details to assist in the smooth process of your request.
- Please include the Return Authorisation Form with your product in the return package.
- You are responsible for the return of the product, in an unused, as new condition.
- You must select the appropriate method of shipping to return the product. We recommend using Australia Post Registered Mail, so you are able to track your return and confirmed we have received it.
- Upon receipt of the returned items, we will refund the cost of the items or provide a store credit. We will not refund the cost of shipping. If the product was sent to you via free shipping, a shipping cost will be deducted from you refund.
- In the case of refunds due to a damaged or warranty claim, if a replacement item is currently out of stock, a refund or store credit will be issued at our discretion.
- Please allow 7-14 Business Days from receipt of returned goods, for your return to be processed.
- We will contact you as soon as the Return or Exchange has been processed by our returns department. Please do not email requesting updates as this will further delay the process.
ITS BROKEN - MY ITEMS ARE DAMAGED OR FAULTY, WHAT DO I DO?
If your product is damaged during transit or if there is a fault, we will work together with you to ensure you are provided with what you purchased. Please contact us with your order number and we will organise a replacement.
THIS ISN'T WHAT I ORDERED!!! - THE CORRECT ITEM WASN'T RECEIVED, WHAT DO I DO?
Firstly – we are sorry for the inconvenience. Occasionally mistakes happen. Please contact us immediately so that we can fix our mistake.