Australian Consumer Guarantee
This Warranty Policy is in addition to, and does not affect or limit, a consumer's rights under Australian Consumer Law. Where any of the goods are faulty (or become faulty through no fault of yours) or are not in accordance with your order, the law provides that they may be returned within a reasonable period of time. For details on how to return a product, please view our returns procedure here.
Should you have any problems with any Jonnesway product, please contact us so that we can help to resolve the issue.
Jonnesway is committed to making premium products for the trade professional or enthusiast. Subject to specific exclusions listed below, Jonnesway products carry the following warranty in Australia against faulty workmanship and materials.
Hand Tools – Subject to the exclusions listed below, and where the fault or failure is attributed to workmanship or materials, Jonnesway will, at its own discretion repair or replace the faulty item for a period of 5 years after the date of purchase.
Air Tools - Subject to the exclusions listed below, and where the fault or failure is attributed to workmanship or materials, Jonnesway will, at its own discretion repair or replace the faulty item for a period of 2 years after the date of purchase.
Electric, Battery Operated and all other Non Consumable Products - Subject to the exclusions listed below, and where the fault or failure is attributed to workmanship or materials, Jonnesway will, at its own discretion repair or replace the faulty item for a period of 12 months after the date of purchase.
Jonnesway warranties do not cover products that have obvious signs of physical damage, have been misused or not properly maintained. Warranty does not cover normal wear and tear. Below is a non-exhaustive list of warranty exclusions:
- Serviceable parts (including but not limited to: bearings, seals and gaskets, filters, globes, belts, batteries, fluids, fittings, springs, rotor veins);
- Screw Extractors;
- Bits and Keys;
- Chisels, Picks, Punches;
- Bolt and Wire Cutters;
- Circlip Plier Tips;
- Castor Wheels;
- Ratchet Heads;
- Any items that have had a pipe or extension applied to it to provide greater leverage;
- Non Impact Sockets that have been used with an Impact Wrench;
- Jaws of Locking Plyers;
- Screwdrivers that have been stuck with another object or used for prying;
- Any consumable product;
Making a Warranty Claim
Warranty claims are only applicable to products purchased in Australia through the authorized national importer, Portbid PTY LTD T/A GnG Sales (ACN 58050983483) or one of its distributors. A valid proof of purchase must be supplied with any and all warranty claims.
To make a claim please follow our returns procedure listed here.
Successful warranty claims will, at GnG Sales sole discretion, be either repaired or replaced. In the event that the product is out of stock or discontinued, either a comparable product will provided or a store credit will be supplied to www.jonnesway.com.au